In the world of artificial intelligence and conversational technology, Toshish Jawale Symbl.ai stands as a beacon of innovation, purpose, and perseverance. As the Co-founder and former Chief Technology Officer of Symbl.ai, and now the Head of AI Engineering at Invoca, Toshish’s journey is a powerful testament to how passion, vision, and relentless innovation can turn complex ideas into world-changing realities.
Toshish Jawale: A Genius Ahead of His Time
Toshish Jawale’s fascination with technology began when he was just nine years old. While most children were captivated by games, Toshish was busy building his first computer game, a clear reflection of his early creative genius and love for problem-solving. His extraordinary intellect allowed him to skip two grades in school, fast-tracking his journey toward a career in computer science.
This early spark evolved into a lifelong mission — to use technology to simplify human experiences and amplify productivity. His first encounter with artificial intelligence (AI) during his college years opened new frontiers of curiosity and purpose. It was then that he designed and developed his first contextual learning system using NLP, an innovative platform that made learning effortless through language understanding and automation.
Building the Foundation of Symbl.ai
Years later, in 2018, Toshish co-founded Symbl.ai alongside Surbhi Rathore, driven by a bold vision — to help developers and enterprises unlock the power of conversations. Under his technical leadership, Symbl.ai became a groundbreaking platform that enabled developers to deploy Conversation Intelligence (CI) at scale through APIs, allowing machines to understand and act upon human conversations without the need for extensive training data or manual intervention.
Symbl.ai’s innovation lies in its proprietary machine learning algorithms, which can digest unstructured conversation data — voice, chat, email, or social media — and extract contextual insights. Toshish’s ability to bring structure to the chaos of natural human dialogue redefined how businesses capture and act upon customer interactions.
From sales calls to customer support chats, Symbl.ai empowered organizations to uncover trends, detect intent, and make decisions in real time — turning conversations into actionable intelligence.
Toshish Jawale: Acquisition and Leadership at Invoca
In May 2025, Symbl.ai was acquired by Invoca, a global leader in conversation intelligence for marketing, sales, and contact centers. Following the acquisition, Toshish took on the role of Head of AI Engineering at Invoca, where he continues to push the boundaries of AI innovation.
At Invoca, Toshish leads the charge in developing advanced AI-driven insights that empower brands to enhance customer engagement, optimize sales strategies, and create meaningful human-machine interactions. His role blends visionary leadership with deep technical expertise — shaping the next generation of conversation-driven intelligence systems.
Mastering the Art of Scalable Intelligence
Before his success with Symbl.ai and Invoca, Toshish held critical positions in the tech ecosystem — including as a Software Architect at Amdocs and as a co-founder of startups like upa.io and TimeNome. His earlier ventures focused on solving problems in data management, distributed systems, and time-series analytics, experiences that sharpened his understanding of how technology can be scaled for global impact.
His career is built upon tackling the most intricate challenges in machine learning, natural language understanding, and data engineering — not as isolated concepts, but as interconnected systems designed to make technology more intuitive and human-centered.
Education and Intellectual Rigor
Toshish’s academic foundation is equally impressive. He earned his Bachelor’s Degree in Computer Engineering from the Maharashtra Institute of Technology, after completing a Diploma in Computer Engineering from Government Polytechnic, Jalgaon. His academic journey wasn’t just about collecting credentials — it was about exploring the essence of how machines think, learn, and evolve.
It was during this time that he became deeply fascinated by artificial intelligence, leading to his early experiments with contextual AI systems — a foundation that would later evolve into the philosophy behind Symbl.ai.
A Mind Fueled by Productivity and Purpose
One of the most defining traits of Toshish Jawale is his relentless pursuit of productivity and time optimization. Throughout his career, he has been driven by a core belief: technology should save time, not consume it. This principle guided him in building systems that automate repetitive tasks, streamline workflows, and empower developers to focus on creativity and innovation.
His passion for making developers “superhumans” stems from his desire to build programmable platforms that extract value from conversations, which he sees as the most valuable and underutilized asset in any organization.
For Toshish, conversations are not just exchanges of words — they are repositories of insight, emotion, and opportunity. His mission has always been to help businesses tap into that hidden value using the transformative power of AI.
Patents, Innovation, and the Future
A true innovator at heart, Toshish holds patents related to conversational structure and topic determination from speech, showcasing his deep technical expertise and visionary foresight. These innovations continue to influence how modern AI systems interpret human communication.
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