India’s largest airline, IndiGo, is experiencing a system slowdown that has disrupted its network, affecting its website, booking systems, and airport operations. The technical issue has resulted in delays, longer wait times, and slower check-ins for passengers across the country. With over 2,000 daily flights, including international routes, the disruption has had widespread effects on travelers.
IndiGo released a statement on Saturday confirming the system slowdown, stating, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. Customers may face increased wait times, including slower check-ins and longer queues at the airport.”
The airline’s technical teams are actively working to resolve the issue and restore operations to full functionality. However, there is no specific timeline for when the problem will be fixed. In the meantime, IndiGo has issued a 6E travel advisory and offered guidance for passengers affected by the slowdown.
IndiGo’s Guidance for Passengers:
- Arrive Early: Plan for additional time at the airport to accommodate possible delays in check-in and security.
- Monitor Flight Status: Check for real-time updates through official channels, including its website and social media platforms.
- Seek Assistance: Staff is on hand to assist passengers at airports who may experience any inconvenience due to the slowdown.
As the airline works to resolve the glitch, it expressed sincere apologies for the disruptions. “We apologize for any inconvenience this may cause and appreciate your patience during this period. We are committed to restoring normalcy as swiftly as possible,” IndiGo added in its statement.
Impact on Festive Travel
With the festive season around the corner, air travel demand is expected to surge. This system slowdown comes at a crucial time, raising concerns among passengers planning trips for the holidays. IndiGo is urging travelers to stay informed and take appropriate measures to minimize disruptions.
IndiGo has not specified the cause of the slowdown but emphasized that their technical team is working tirelessly to address the problem. In the meantime, passengers are encouraged to remain vigilant and take precautionary steps, such as arriving at airports early and keeping updated with flight statuses.
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