In a major crackdown, the Telangana Cyber Security Bureau (TGCSB) dismantled a fraudulent call centre operating out of Hyderabad’s HiTec City, arresting 63 individuals on the intervening night of March 5 and 6, 2025. The accused, posing as PayPal customer care representatives, targeted Non-Resident Indians (NRIs) and US citizens, defrauding them of large sums through deceptive financial transactions.
Fake Call Centre: Inside the Multi-Million Rupee Scam
Investigations revealed that the illegal call centre had been operational since January 2025. Employees were instructed to make at least 30 calls daily, collectively surpassing 600 calls each night. The centre operated between 8 p.m. and 4 a.m., perfectly timed to target US-based victims.
“The call centre was first set up near Madhapur’s N-Convention Centre in October 2024 but was temporarily shut down due to low response during the year-end holidays. It resumed operations in Patrika Nagar, HiTec City, in January,” explained TGCSB Director Shikha Goel.
A Network of Deception
The arrested individuals included a diverse group, with many hailing from North-Eastern states like Nagaland, Manipur, and Meghalaya. Among those apprehended were:
- Chanda Manasvini (26), Hyderabad (Leased the premises)
- Akshat Thapa (20), Meghalaya
- Anand Kumar (23), Bihar
- Achichi (36), Nagaland
- Apeji Apon (29), Nagaland
- Apao Pasane (20), Manipur
- Asha Lama (23), Nagaland
- Atheli Chishi (22), Nagaland
- Atsomong Thevii (24), Nagaland
- Babil Debnath (23), Nagaland
- Bendangjungla (18), Nagaland
- Dinbe Chawang (28), Nagaland
These individuals were recruited under the pretext of working in a legitimate call centre. However, once hired, they were trained in fraudulent tactics, coercing unsuspecting victims into providing banking details or transferring money into fake “safe accounts.”
The Modus Operandi: How the Scam Worked
The accused were employed by Exito Solutions, a shell company facilitating financial fraud. Using advanced communication tools like Eyebeam and X-Lite, the scammers impersonated PayPal’s fraud prevention team. Victims were informed of unauthorized transactions on their accounts and pressured into sharing sensitive financial data under the guise of securing refunds.
The operation was spearheaded by Kaivan Patel Rupesh Kumar, a.k.a. Jadu Bhai, from Gujarat, along with his elder brother Vickey, based in Dubai, and an associate named Ajad. These masterminds procured stolen PayPal customer data, established mule bank accounts in the US, and laundered stolen funds into cryptocurrency to evade detection.
Hierarchy of the Fake Call Centre Network
Further investigation revealed that the scam was orchestrated under the supervision of Chanda Mansawani, the managing director of Exito Solutions. The fraudulent scheme was executed with the help of team leaders Sanju, James, and Praveen, who trained new recruits in deceptive practices.
Many employees were lured through job postings on LinkedIn, Instagram, and Facebook, promising salaries of up to ₹30,000 per month. The majority of them had only completed senior secondary education but were fluent in English, making them ideal candidates for this elaborate scheme.
Crackdown and Seizures
During the raid, authorities seized:
- 52 mobile phones
- 63 laptops
- 27 identification cards belonging to Exito Solutions employees
Officials are now working closely with the Telecom Department and the U.S. Consulate to trace victims and investigate fraudulent financial transactions. Additionally, efforts are underway to track down other key suspects, including a recruiter named Justin, and the primary organiser, Jadu Bhai.
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