Alok Aggarwal, an architect of KPO and a Global Leader in Technology-Driven Transformation. Born with an instinctive curiosity for engineering and mathematics, Alok Aggarwal completed his B. Tech in Electrical Engineering from IIT Delhi in 1980, already distinguished as a thinker who questioned conventions and pushed boundaries.
He then earned his Ph.D. in Electrical Engineering and Computer Science from Johns Hopkins University in 1984, a turning point that launched him toward international research and innovation. Soon after, he joined the legendary IBM T. J. Watson Research Center in New York — a temple of scientific creativity — where he spent the next 16 years solving complex real-world problems.
Alok Aggarwal: Impact at IBM – Research With Real-World Power
At IBM, Dr. Aggarwal’s work was not just theoretical brilliance — it delivered transformational business value.
Between 1991 and 1996, he and his team created a Supply Chain Management Solution for large manufacturing industries such as paper and steel. By optimizing machine schedules, warehouse storage, and transportation logistics, this solution helped a typical mill save nearly 2% of its total revenue — a monumental achievement in industrial efficiency.
His sabbatical years at MIT, where he taught computer science and supervised doctoral research, showcased another dimension of his excellence: inspiring and shaping the next generation of global innovators.
Founding IBM India Research Lab: A Vision Ahead of Its Time
In July 1997, Dr. Aggarwal took on a mission many considered impossible — to build a world-class research lab in India.
He founded the IBM India Research Laboratory inside IIT Delhi and grew it from scratch into a high-powered 60+ member research center within three years, comprising:
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30 PhDs
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30 Master’s in EE, CS, and Business
This institution became the birthplace of advanced research in India, setting new benchmarks for the nation’s scientific capabilities.
Alok Aggarwal: The Birth of Evalueserve: When Insight Became an Industry
In December 2000, Dr. Aggarwal co-founded Evalueserve, a research and analytics company that would soon become a global powerhouse.
But his groundbreaking achievement came in 2003, when he and his colleagues coined and defined the term “Knowledge Process Outsourcing (KPO)” through the first-ever article on the subject.
What began as a concept quickly became a global industry.
Today, over 200 KPO companies operate in India alone, and the sector is recognized as one of the world’s most knowledge-intensive outsourcing ecosystems.
Dr. Aggarwal served as Evalueserve’s Chairman until January 2014, guiding it through global expansion with research centers across:
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India
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China
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Romania
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Chile
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USA
His leadership built not just a successful company but an entire knowledge economy movement.
Scry AI: Writing the Next Chapter of the AI Revolution
In February 2014, Dr. Aggarwal founded Scry AI (formerly Scry Analytics) — an artificial intelligence company dedicated to solving real-world problems using patented data algorithms and intelligent products.
As Founder, CEO, and Chief Data Scientist, he continues to redefine how businesses use AI to enhance decision-making, fraud detection, automation, and enterprise efficiency.
His bestselling book,
“The Fourth Industrial Revolution & 100 Years of AI (1950–2050)”,
cements his role as a thought leader shaping the future of intelligent systems.
A Life Overflowing With Achievements
Dr. Aggarwal’s accomplishments extend far beyond entrepreneurship:
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100+ research publications
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8 US patents
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Editorial roles in prestigious journals
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Chairperson, IEEE Technical Committee on Mathematical Foundations of Computing
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Leadership roles in CII, FICCI, and TiE
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Recognition from IIT Delhi for extraordinary contributions to research and industry